At Forward Twins, we want your shopping experience to be smooth, secure, and reliable. Please review our Shipping & Payment Policy below.

1. Shipping Policy

📦 Order Processing

• Orders are processed within [MON-SAT business days] after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

🚚 Delivery Timeline

• Standard delivery time: [4–8 business days] depending on location.
• Remote or rural areas may take longer.
• You will receive a tracking number via email/SMS once your order is shipped.

💲 Shipping Charges

• Free shipping on orders.

🌍 Shipping Coverage

• We currently ship across India.
• International shipping may include customs duties or taxes, which are the customer’s responsibility.

2. Payment Policy

💳 Accepted Payment Methods

We accept the following secure payment methods:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• UPI / Wallets (PhonePe, Google Pay, Paytm, etc.)
• Net Banking
• Cash on Delivery (COD) – [40/- INR are Extra Charges Applicable]

🔐 Payment Security

• All online transactions are encrypted and processed through trusted, secure payment gateways.
• We do not store or share your financial details.

3. Order Confirmation

• Once payment is completed, you will receive an order confirmation email/SMS with your order details.
• If you do not receive a confirmation within 24 hours, please contact our support team.

4. Delays & Issues

• Delivery delays may occur due to unforeseen circumstances (festivals, courier delays, weather conditions).
• In case of lost or damaged shipments, please contact us immediately at [support@forwardtwins.com].

5. Contact Us

For questions about shipping or payments, reach out to us:

📧 Email: [support@forwardtwins.com]