Refunds & Cancellation
At Forward Twins, we strive to deliver high-quality products and ensure customer satisfaction. Please review our Refund & Cancellation Policy below.
1. Order Cancellation
- Orders can be cancelled within 24 hours of placing the order.
- Once an order is processed/shipped, it cannot be cancelled.
- To cancel an order, please contact us at [support@forwardtwins.com] with your order ID.
2. Refund Policy
- Refunds are applicable only in the following cases:
- You received a defective/damaged product.
- You received the wrong item.
- The product is out of stock after payment.
- Refunds will be processed to the original payment method within 5–7 business days after approval.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI (customer must provide details).
3. Return & Exchange
- Products can be returned/exchanged within [7 days] of delivery
- Items must be:
- Unused and unworn
- With original tags & packaging intact
- Accompanied by invoice/order details
4. How to Request a Refund/Return
- Email us at [support@forwardtwins.com] with:
- Order ID
- Reason for return/refund
- Photo of the product (if defective/damaged)
- Unboxing video
- Our team will review your request and arrange for pickup.
- Refund/exchange will be initiated after inspection.
5. Delayed or Missing Refunds
- If you haven’t received your refund within the expected time, please:
- Check with your bank/credit card company.
- Contact your payment provider.
- If the issue persists, contact us at
- [support@forwardtwins.com].
6. Contact Us
For any refund or cancellation queries, contact us:
📧 Email: [support@forwardtwins.com]
