vector
vector
vector
vector
vector
vector

Refunds & Cancellation

Last Updated: 27 July 2026

At KALA SANIDHYA ART, we are committed to delivering high-quality handcrafted wooden products. Customer satisfaction is important to us. Please read our Refund Policy carefully before placing an order. You can raise a return request within 48hrs 


1. Eligibility for Refund

A refund may be approved only under the following circumstances:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The ordered item is unavailable and cannot be fulfilled.
  • Your order is cancelled before dispatch.

To request a refund, you must notify us within 48 hours of receiving your order and provide clear photos or videos of the issue.


2. Non-Refundable Items

Refunds are not available for:

  • Customized or personalized products (including products with names, photos, logos, messages, or custom designs), unless damaged, defective, or incorrect.
  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Minor variations in wood grain, colour, texture, or finish, as these are natural characteristics of wood and handcrafted products.
  • Orders returned without prior approval.


3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item:

  1. Contact us within 48 hours of delivery.
  2. Share your order number along with clear photos or videos of the product and packaging.
  3. After verification, we will arrange a replacement or issue a refund, depending on the situation.
  4. We will deliver the replacement product within 4-5 days


4. Order Cancellation

  • Orders may be cancelled before dispatch for a full refund.
  • Once an order has been shipped, it cannot be cancelled.
  • Customized or personalized orders cannot be cancelled once production has started.


5. Refund Process

Once your refund request is approved:

  • The refund will be processed using the original payment method.
  • Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.


6. Shipping Charges

Shipping charges are generally non-refundable, except when:

  • We shipped the wrong product.
  • The product arrived damaged due to transit.
  • A manufacturing defect is confirmed.


7. Return Shipping

If a return is approved due to our error (wrong, damaged, or defective product), we will provide instructions regarding the return process. Please do not return any product without contacting us first.


8. Contact Us

For refund-related queries, please contact us:

KALA SANIDHYA ART